Maintenance

Active errors

There is a list here that contains information about the detected errors and deficiencies directly related to the device. Which has not been handled yet. Errors that appear here are automatically generated by the application. They are called  SNMP alerts.

 

Under the Description column there is a message that contains two parts. One on top is information fetched from the device about the problem. Bottom one is the degree of difficulty of the problem which is divided into:

  • untrained - not require trained personnel

  • trained  - need to be technical one

  • engineer - require service man

 

From the Active Errors tab you can assign someone to take care of a problem by clicking the action button “Transform”.


 

Engineer is the person In charge of the Company where the device is installed and has the role Engineer.

Repaired

Same as with the above active errors, these with repaired status are also sent automatically by the devices, also in the form of SNMP alerts. We show all of them in this section.

Maintenance request

Active errors can be transformed into Maintenance requests, it’s recommended to use it on more complex errors requiring a technician or engineer. The advantage of using this function is the ability to accurately track the error , its current status, and the ability to add comments to a specific problem.

There are five error statuses which are as follows:

  1. Unsolved - new request, to start working on it you select ‘Start request’ from action buttons.

  2. In progress - in the course of work on the error request.

  3. Done - problem set as resolved by worker.

  4. Solved  - admin confirms that tasks have been correctly resolved.

  5. Declined - admin decline task.

 

Reset password

  1. To reset your account password, click the following link :
    https://management.eu-focalist.cloud/password-reset/yPhsTCrpooe7V0AHjPPH28F6RsXSmJne

  1. enter your new password in the field:

  2. click Set password.