WSC Supervision Console - Supervise print Queues
Overview
The Supervision Console provides detailed and refined views of the print queues controlled by Watchdoc, especially malfunctioning queues.
Access the administration interface
-
From the WSC Main Menu, click on Print queues button:
è you access the Printing queues in error interface in which are displayed print queues that malfunction:
N.B. : to access the exhaustive queues list, click on the button .
Consult the failures of a print queue
List description
In this list, some different data about queues are displayed in the following columns (each header, clickable, is a sort criteria).
Column Icons: icons give more information about the queue's brand and its configuration:
queue in validation mode;
queue in accounting mode;
trade mark logo;
black & white queue;
colour queue.
-
Server: displays the name of the server on which the queue depends;
-
Device: displays the device's name;
-
IP Addresse: device's IP address;
-
Serial number: displays the device's serial number;
-
Message: displays the error message relating to the queue, as sent by the device to Watchdoc®:
-
Unable to communicate: DNS alias exists, but the device doesn't answer;
-
Unavalable: DNS alias doesn’t exist;
-
Paper jam… Lack of paper… Lack of ink…: one of the supplies prevents the device from working properly.
-
-
Since: indicates, in days and hours, the time elapsed since the beginning of the malfunction;
-
Jobs: indicates the number of print jobs affected by the device failure;
-
Alerts: number of automatic e-mail alerts sent;
-
Comments: information about the failing queue;
-
Location: physical location of the device.
-
Tools allow to
-
deactivate: the queue doesn't work and all print-jobs are blocked;
-
reactivate: the queue is reactivated.
-
Search tools
You have some tools to refine the consultation:
-
a search engine allowing requests with the queue's name (containing the entered string) or the queue's IP;
-
some filters allowing to select the queues according to their characteristics and/or status;
Consult the failures of a print queue
From the print queue list:
-
select the print queue you want to monitor the activity:
-
click the
button to access the actions menu: all supervision's actions are displayed:
-
click on one of the action button:
-
button Recent failures send to the list of failures occured during the previous month;
-
button All failures send to the list of all failures, without dates restriction;
-
button Printing history send to the printing history of the queue;
-
button Statistics send to the statistics of the print jobs done on the queue;
èyou access the Watchdoc administration interface. Log on as an administrator to consult detailed information about the queue: