WSC Supervision Console - Supervise print Queues

Overview

The Supervision Console provides detailed and refined views of the print queues controlled by Watchdoc, especially malfunctioning queues.

Access the administration interface

  1. From the WSC Main Menu, click on Print queues button:

     

è you access the Printing queues in error interface in which are displayed print queues that malfunction:


N.B. : to access the exhaustive queues list, click on the button .

Consult the failures of a print queue

List description

In this list, some different data about queues are displayed in the following columns (each header, clickable, is a sort criteria).

Column Icons: icons give more information about the queue's brand and its configuration:

queue in validation mode;

queue in accounting mode;

trade mark logo;

black & white queue;

colour queue.

  • Server: displays the name of the server on which the queue depends;

  • Device: displays the device's name;

  • IP Addresse: device's IP address;

  • Serial number: displays the device's serial number;

  • Message: displays the error message relating to the queue, as sent by the device to Watchdoc®:

    • Unable to communicate: DNS alias exists, but the device doesn't answer;

    • Unavalable: DNS alias doesn’t exist;

    • Paper jam… Lack of paper… Lack of ink…: one of the supplies prevents the device from working properly.

  • Since: indicates, in days and hours, the time elapsed since the beginning of the malfunction;

  • Jobs: indicates the number of print jobs affected by the device failure;

  • Alerts: number of automatic e-mail alerts sent;

  • Comments: information about the failing queue;

  • Location: physical location of the device.

  • Tools allow to

    • deactivate: the queue doesn't work and all print-jobs are blocked;

    • reactivate: the queue is reactivated.

Search tools

You have some tools to refine the consultation:

  • a search engine allowing requests with the queue's name (containing the entered string) or the queue's IP;

  • some filters allowing to select the queues according to their characteristics and/or status;

Consult the failures of a print queue

From the print queue list:

  1. select the print queue you want to monitor the activity:

  2. click the button to access the actions menu: all supervision's actions are displayed:

  3. click on one of the action button:

Supervision actions send to the Watchdoc administration interface in which you must authenticate yourself as an administrator.

  • button Recent failures send to the list of failures occured during the previous month;

  • button All failures send to the list of all failures, without dates restriction;

  • button Printing history send to the printing history of the queue;

  • button Statistics send to the statistics of the print jobs done on the queue;

 

èyou access the Watchdoc administration interface. Log on as an administrator to consult detailed information about the queue: