Send E-mails notifications

Principle

The Watchdoc® Supervision Console allows you to program the sending of emails intended to alert the administrators in charge of the printing fleet in the event of malfunctions of the servers, queues and critical levels of supplies.

This function requires an SMTP server (dedicated or the SMTP server from Watchdoc) that must be configured. Gather the data relating to the requested SMTP server beforehand.

Access the Supervision interface

  1. From the WSC Main menu, click on the Advanced Configuration button:


  1. In the Advanced configuration interface, click on E-mails notifications button:

     

     

→ you access the E-mails notifications interface in which you can configure the SMTP server and the notifications:

Configure the SMTP server

  1. In this section, configure the SMTP server on which the mail sending feature is based:

     

  • Import: if you want to operate the SMTP server used by Watchdoc®, click on the button to import the configuration;

  • Notifications: tick the box to activate the e-mail notification feature;

  • SMTP server: indicate in this field the DNS name or the IP address of the SMTP server;

  • Port: indicate in this field the access port to the SMTP server, or let the default port (25);

  • Connect to SMTP server using TLS/SSL: tick this cette box if the connection to the SMTP server is securized;

  • Required Authentication: tick this box if a authentication is required by the SMTP server, then complete the following fields:

  • Login: indicate the administration log in allowed to log in the SMTP server;

  • Password: indicate the password associated with the login allowed to log in the SMTP server.

Configure Notification

In this section, configure the notification:

 

  • Prefix: enter in this field the prefix displayed in the mail object, allowing to identify quickly the source and nature of the message and to sort the messages;

  • Sender: enter in this field the e-mail address used by the service to send notifications.

  • Reply to: enter in this field the e-mail address to which the answers to the notification might be sent;

  • Expiration: tick this box to activate an expiration delay, if the e-mails were not to be sent. In the following field, indicate the delay, in days, of this expiration delay;

  • Test: enter in this field the e-mail address (or e-mail addresses, separated by a semicolon) of the recipient of the test mail.

Configure alerts

Alerts presentation

Alerts is messages sent automatically in the event of a malfunction of the servers or print queues, after a predefined delay:

  • offline servers;

  • blocked queues.

Configure alerts

Activation and configuration of the feature is the same for the two alerts:

In this section, configure the alerts regarding off-ligne servers (that do not answer yet):

  • Enable: tick box to enable this type of alert;

  • Delay: enter, in minutes, the delay between the beginning of the trouble and the sending of the mail;

  • Destinee: enter in this field the e-mail addresses of the alert's recipients, separated by a semicolon/

Send reports

Reports presentation

The reports are regular statements summarizing the state or the elements of you printing fleet, according to a predefined frequency:

  • servers status report: mail summarizing the state of the servers;

  • queues status report: mail summarizing the state of the print-queues;

  • supplies status report: mail summarizing the state of the devices supplies;

  • cards audit report: mail summarizing the actions done during the cards audit(deletion, fusion, reallocation, etc.);

  • WES Usage report: mail summarizing the use made of WES on the various devices of the fleet.

Configure the notification

The activation and the configuration is the same (except for a few details) for different reports:

  • Enable: tick this box to enable this type of report;

  • Frequency: indicate, respecting the "cron" format, how often you want the report to be sent. Click on the. Launch cron configuration wizard button to complete the field if you don't know the "cron" format syntax:

     

  • Destinee: enter in this field mail addresses of the alerts recipients, separated by a semicolon:

    Include:

    • Servers state export:check this box to obtain in attachment the .csv file export of the servers status;

    • queues state export: check this box to obtain in attachment the .csv file export of the queues status(only for the server configuration);

  • Notification: (specific to the WES usage report) allow Doxense to get a copy of this report: tick this box so that the report might be sent to Doxense®.

     

WES license usage report

Activation and configuration are the same as for other reports.

The only difference is the following checkbox:

  • Notification: check this box if you want the report on the WES licenses in your fleet to be forwarded to Doxense® via the address contact@doxense.com.

    To change the destination address, modify the "other/contact-mail" node in the WSC configuration file (wts_config.xml). If the node doesn't exist below the other node, you must create it

    èAt the set frequency, the recipient receives the Watchdoc licence usage report: