Watchdoc - Catch Watchdoc spools - Procedures

The spool capture procedure differs depending on the reproducibility of the anomaly.

Catch spools for a reproductible anomaly

To activate the spool catch in order to analyse it:

1. access the print server as an administrator ;

2. launch the Print Management Tool and click Print Servers> Printers to access the device list;

3. in the Printers list, click right on the failing device name, then click on Properties;

4. in the device properties window, on the Advanced tab, tick the Keep the printed documents box,

5. then click on the device properties window, under the Advanced tab, check the Keep printed documents box and then, click the OK button to apply the archiving of the print-jobs generated by this device:
   
   

6. as soon as the archive is activated, the MS Windows^® spooler generates a file in SPL / SHD format and saves it in the c: \ Windows \ system32 \ spool \ PRINTERS folder by default;

7. retrieve the SPL file corresponding to the date of the print test and send it to the Doxense^® Support who will be able to analyze it;

8. after saving the SPL file, repeat the configuration operation to clear the Keep Printed Documents check box.

Because spooling requires special resources, we recommend that you do this when ther is low activity on your print server.

Catch spools for a non-reproductible anomaly

In the case of a non-reproductible anomaly:

1. make a screenshot of the Watchdoc counters on which the anomaly is visible;

2. make a screenshot of the device counters;

3. follow this process to activate the archiving of the print-jobs: this action keeps all the spools selected by the filter to understand which documents have not been counted correctly.