Konica Minolta WES - Connection to the server error

Context

When activating the WEB browser onto a Konica Minolta device, it occurs that an error message is displayed to alert that the connection to the server is not possible (ErrorCode:MAE001): Failed to connect to server - Please enter the license code and validate the function - Error Code:MAE001.

 


When you click on OK, you access the web interface to Generate License Code.

 

Cause

This problem occurs when the device does not have any licence code.

 

Resolution

  1. Go to the web site Konica Minolta Generate Licence code (https://lms.konicaminolta.com/activate);

  2. Enter the device serial number, then click on Next to obtain the licence code;

  3. Enter the licence code in the device web administration interface (Page Scope Web Connection) and click on OK to validate;

  4. Check that the connection between the device and the server is operational.