WES Konica Minolta on i-series - Error code 23 : CMS failed

Context

When installing the Konica Minolta WES, an error message is displayed.

 

Cause

This message occurs on i-series devices that have been incorrectly configured at the factory.

These are printing devices from the i-series range, produced between November 2022 and March 2023.

Some devices in the batch have been corrected: a green sticker has been affixed to the original cardboard.

 

Resolution

The initial configuration of the device must be modified before installing the WES.

Activate DHCP

1. Access the "Administrator" menu of the printing device.
   

2. Log on as Administrator.

3. From the Home menu, go to Network > TCP/IP Configuration > Wired Configuration:
   
   
   
   

4. Tick Auto configuration and then the following boxes: :

   • DHCP

   • ARP/PING

   • BOOTP

   • AUTO IP
     
     
     
     

5. Click OK to confirm the configuration.

6. Log out of the Administrator account.