WES Sharp - WES cannot be accessed from the device panel

Context

When installing the WES on newer devices, no error message appears and the installation report indicates that it was successful.

However, the WES ("My Prints" button) does not appear on the Sharp device's home screen.

Cause

This problem may be due to the fact that WES is not enabled on the device, which therefore does not recognize it.

Resolution

  1. To resolve this issue, go to the device configuration interface;

  2. under the System Settings > Home Screen Settings > Condition Settings tab, the Sharp OSA option is checked;

  3. check the Application option ;

  4. validate this new setting;

  5. from the device's home screen, check that you are accessing the WES "My prints" application.