WSC - Unable to access WSC: HTTP error 404.0 - Not found

Context

When you click on the shortcut to access the WSC administration interface, a message appears saying: ‘The resource you are looking for has been deleted, renamed or is temporarily unavailable’.

Cause

This problem may be due to the fact that port 5756 is being used by another service.

Resolution

To resolve this problem:

  1. from the server on which WSC is installed, go to the service management console ;

  2. try to start the WatchdocTelemetryServer service if it is stopped. If the service fails to start, the error message: ‘Windows was unable to start the service. Error 1064: an exception occurred in the service while processing the command’;

  3. stop the Windows Process Activation Service ;

  4. restart the WatchdocTelemetryServer service;

  5. restart the Windows Process Activation Service;

  6. Check that the WSC Supervision Console is operational.

 

If, after these actions, the WSC console no longer starts, please proceed as follows:

  1. in the Service Management Console, start the Internet Services Manager (IIS) service;

  2. in the Connections menu, go to Start Page > Application Pools > Sites > Default Web Site;

  3. Right-click on Default Web Site, select Bindings and delete the incorrect binding (e.g. 5756);

  4. restart the WatchdocTelemetry service;

  5. then check that you can access the Supervision Console administration interface.