Watchdoc Tools

SNMP Walker tool

SNMPWalker is a Watchdoc tool to search and capture the status of the SNMP compliant printers on the network. It will dump in a binary and a text file the results from SNMP walks on the device:

 

SNMPWalker tool helps to analyse the printer spool files as would the Watchdoc service.

It allows to analyse the spool sent by a customer when a problem is encountered, or to see if Watchdoc supports such a printer, copier or such application.

Here are the steps to test the Watchdoc compatibility:

  1. pause the printing queue for the printer that you want to test;

  2. print a set of test documents while taking note of the print order and a description of the document (Example: Word document of 145 pages) and the type of printing made (example: colour printing, 4 pages in 1, in duplex, with stapled finishing with two staples);

  3. in the directory %windir%\system32\spool\PRINTERS, retrieve the print jobs files (SPL and SHD files);

  4. on the server where Watchdoc is installed, run the LanguageTest.exe tool and select the directory where the spool files are located;

  5. double-click on each SPL file listed on the left pane and ensure that the tool displays the right information. For a PCL6 print job, the Preview tab normally displays the document as it should print;

  6. in case of problems, install the latest driver for the installed device. If multiple drivers are available, select the PCL6 driver whenever possible.


    Testing a spool file with LanguageTest.exe