Watchdoc Print Client for Chrome - Troubleshooting

Error message ‘Your credentials are not correct’.

Context

Although the validity of a login account has been validated in Watchdoc, when the user tries to authenticate in the Chrome extension, the message ‘Your login credentials are invalid’ is displayed. The user is invited to try again or to use another means of authentication:

 

Cause

This problem is due to a setting in the administration of third-party APIs.

 

Résolution

To resolve this anomaly, you need to configure access to third-party applications from the Google® extension configuration interface.

  1. Access the Google® configuration interface as an administrator.

  2. In the administration menu, click Security > Access and Data Control > API Commands.

  3. Find the organisational unit you wish to modify.

  4. In the View settings for users of [organisational_unit] interface, for the setting ‘Third-party applications not configured’, select the setting ‘Allow users to access third-party applications that require only basic information necessary for the Sign in with Google feature.’

  5. Confirm the configuration of this parameter.

  6. Check that authentication in the WPC for Chrome extension is working.