Collect diagnostic files
In the event of a malfunction on WPC for Windows, it is possible to collect the diagnostic files to facilitate diagnosis,
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From the workstation where WPC for Windows is installed, right-click on the WPC icon ;
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in the menu, click Collect diagnostic files ;
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Click on the message informing you that the diagnostic files have been collected:
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This will take you to the download folder,where you will find a WPC folder containing the diagnostic files.
Accessing log files
To access the WPC for Windows trace files,
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access the Watchdoc server as an administrator
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go to the folder C:\Program Files\Doxense\Watchdoc Print Client\Logs.
Description of the folder content
In this folder
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WatchdocPrintClientService.log contains the WPC Windows service logs.
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WatchdocPrintClientGUI_x.log contains the application logs. The suffix (x in our example) corresponds to the Windows session identifier.
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winspool_PRT_...log contains the supervision information for a print queue.
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PortMonitor.logcontains traces of port monitor activity.
WPC for Windows. Drop in server performance
Context
There is a drop in server performance when WPC for Windows is installed on a large number of workstations.
Cause
This problem may be due to the number of ICMP
Internet Control Message Protocol is a network layer protocol (No. 3 in the OSI model) that controls transmission errors. In this way, a sending machine knows that there has been a network incident, for example when a service or host is unreachable. The Ping command is an example of an application that uses ICMP control messages.
(Source : Wikipedia) requests sent from workstations to the server in the event of malfunctions, causing the server to become saturated.
Resolution
To resolve this problem, it may be useful to disable ICMP in the WPC for Windows configuration (see Configuring WPC for Windows) and check whether this improves server performance.