Troubleshooting articles / Error messages

A malfunction? A breakdown? Try to find the solution in the articles of this section. 

If you can't find the solution, declare your incident on .
The incident reporting procedure is described in the Connect welcome booklet

 

Context

The Doxense support team is at your service to resolve your incidents as efficiently as possible. Nevertheless, it needs a minimum of information to contextualize, reproduce and analyze the problem to be solved.

 

Procedure

In the request form, please provide as much information as possible about the occurrence of the malfunction by answering the following questions:

  • What? Please provide a procedure to reproduce the problem.

  • When? Please specify the date and time the problem occurred.

  • Where? - Please specify the model of the device on which the problem occurred.

  • Who? Please provide the user account affected by the problem.

  • Watchdoc logs: please attach the log file obtained with the WatchdocDiag Tool (see How-to sheet: Create a report with Watchdoc Diag Tool)

  • WES log files: for an incident related to a WES, please activate the traces of each file concerned by the incident.

 

Thank you for helping the Support team to answer you efficiently!

 

Watchdoc

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cards

WSC - Watchdoc Supervision Console

 

 

 

 

 

 

WEScan

 

 

 

WES

 

 

 

 

 

 

 

Canon WES

 

 

 

 

 

Hewlett Packard WES

Konica Minolta WES

 

 

 

 

 

Kyocera WES

 

Lexmark WES

 

 

 

 

Ricoh WES

 

 

Samsung WES

Sharp WES

 

 

 

 

 

 

 

Toshiba WES

 

 

 

 

Xerox WES

 

 

 

 

 

 

 

 

 

WPC - Watchdoc Print Client for Windows

 

 

 

WRS - Watchdoc for Reporting Services

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