Welcome to the
Watchdoc
documentation!

What's new in Watchdoc documentation?

• Watchdoc
  • update to documentation Logs activation (DSP section)
  • clarification of the principle of spool transformation (and addition of micro-content)
  • add of a troubleshooting article: ‘After rejecting the conversion suggestion, the print job disappears'.
  • update of the SQL directories configuration (removal of compatibility with Oracle)
  • Addition of information regarding the default lifetime of print jobs (queue configuration, Restriction section > Lifetime)
  • update of the Watchdocstats database maintenance plan procedure
• WSC
  • add of a troubleshooting article for the error message “Bad request - This page isn't working right now" when managing badges (with information on using the unsecured access port 5757)
  • add of a Troubleshooting article for the error message “GetPackageFromMaster. Security check failed. Removing package” when updating a domain by propagation

• Watchdoc
  • procedure for exporting or copying the Print API certificate
  • updating to the presentation of locations: addition of a section on routing principles
  • updating to directory configuration (addition of print code configuration in the relevant directories, grouping of "code" sections)
  • update to the encryption scheme (see File Encryption - Principle)
  • updating to print queue configuration (section Platform)
  • troubleshooting article about the default universal queue name that is not correctly displayed
    
• WES Canon
  •  troubleshooting article for the error message SSL connection mode disabled is not saved when configuring WES
  • Added a troubleshooting article for the error message “WES Java request to [server IP] failed with status 302 Moved Temporarily."
    
• Skyprint
  • update of the prerequisites (condition about the Skyprint service account)

• Watchdoc
  • addition of content related to the Print Code (micro-content, ‘Print Code’ setting in the LDAP directory configuration and entry of codes (PIN or print codes) in the documentation on the My Account page
• WSC
  • Add of a troubleshooting article for the error message ‘driver package is not WHQL valid’ when adding a printer driver.
• WES
  • Epson, Hewlett Packard, Konica Minolta, Sharp, Toshiba and Xerox: Update to WES profile configuration > Keyboard authentication: addition of the ‘Print code’ parameter
  • Lexmark: update of the WES profile configuration (add of the parameter "Suspended jobs" in the "Device" section)
  • Ricoh: Update of the procedure for updating the Access Token with the new expiry date.
  • Sharp: update of the Troubleshoot the WES article about incorrectly sized icons
  • Xerox: add of a procedure for activating the IPP/IPPS protocol in the preliminary configuration of AltaLink and VersaLink devices.
• WPC for Windows
  • update of the user documentation (improvement of the user experience during authentication)
  • update of the notification documentation (truncation of long messages)
• Skyprint
  • update of the Server used for sending jobs documentation ("Test the server button")

• Watchdoc

  • Update to the web server configuration documentation, DSP section, following improvements to the entry point management interface (securing the ‘-crystal’ entry point)

  • Troubleshooting article: Quota debited even though printing was cancelled

  • Notification scheduling: addition of a troubleshooting article relating to a notification issue (notification spam)

  • Addition of an analysis tools before incidents reports in Connect

• WES

  • Toshiba: update to WES profile configuration (job logs purge)

  • Canon: update to compatibility list

• Skyprint

  • Update to the article on mailbox configuration (queue selection)

  • Update to the error messages page (Troubleshooting Skyprint)

• Watchdoc
  • update of the WPC for Windows Notifications article
  • troubleshooting article about a user account credit issue after printing
• WSC 
  • update of the prerequisites article
• Skyprint
  • update of the print job list article
  • add or the certificate management article
  • update of the email box configuration documentation: add of the email deletion feature

• Watchdoc:

  • article about Web page and My account web page usage

  • add of a usage filters and policy cases article

• WES :
  • for the WES customization, add of a table with images sizes
  • Lexmark: update of the models compatibility list
  • Toshiba: troubleshooting article related to the inability to authenticate from the WES and slowdowns observed on the printing device.
• WPC for Windows
  • update of the usage documentation
• Skyprint
  • configuration documentation

• WPC for Windows :
  • add of the WPC notifications configuration article
• WSC :
  • Update to the print queue administration documentation (addition of a message in degraded mode and option to install a WES directly from WSC)
  • Update to the documentation relating to the configuration of email notifications (removal of the synchronisation function)

• Watchdoc :
• update of the network architecture diagramm
• update indicating the addition of a full backup feature during the update
• update of the certificates management procedure
• update of the web server management procedure
• update of the virtual queue configuration procedure (advice about the printer capacities settings)
• WSC :
  • update of documentation regarding the securing of analytical codes
  • update of the virtual queue creation procedure (advice about EMF type)
• Watchdoc Diag Tool : update of user documentation advising to run the tool as an administrator

• Watchdoc :
• update of the network architecture providing details on Watchdoc access ports
• update of the quota database configuration (SQL requests recorded in a separate file)
• update of Canon, Kyocera, Lexmark, and Ricoh WES installation procedures, taking into account the addition of a button to access the WES profile
• update of Entra ID directory configuration (PUK code recorded in a directory attribute)
• update of the web server configuration with an alert about the possible temporary unavailability of the page after modification;
• update of the illustration of the config.xml file in the ScanProfileCustomizer configura tio
• WSC:
  • update of the procedure for creating a queue
  • update of the Guest database configuration (automatic PUK codes section)

• Watchdoc:

  • Procedure for configuring a Notifications application in MS Entra, a prerequisite for the new Exchange Online authentication mode.
  • Update to the Notifications configuration to take into account the new Exchange Online authentication mode.
  • Addition of CVE URL links (2025-58384 and 2025-58385)

• WSC:

  • update of the procedure for creating a queue (SNMP v.2 parameter)
  • update of the email sending configuration to take into account the new Exchange Online authentication mode

• WES:

  • note regarding the requirement to uninstall an existing WES before installing a new one in all WES installation procedures
  • Kyocera: note regarding the license required to install a badge reader
• WEScan: update to the post-scan processing configuration.

• Watchdoc:
  • note regarding the HTTPS port, which should not be disabled
  • update of the network ports matrix to advise against using 5757 (unsecured)
• WES :  
  • update of the WES features matrix
  • Hewlett Packard: update of the compatibility list
  • Konica Minolta: update of the compatibility list
  • Toshiba: update of the compatibility list

• Watchdoc:
  • add of the procedure configure the team statistics.
  • update of the procedure configure the release web profile to diplay Team statistics
  • procedure secure the 5744 port with a signed certificate
  • addition of an article explaining the evolution of port 5744
• WSC:
  • update of the article Supervise print queue to take into account the new column "Wes".
• WES:  
  • WES Canon: update of the WES profile configuration (keybord authentication section update).
  • WES Sharp: update of the WES profile configuration (add of parameters in Redirection section).

• Watchdoc
  • Update of the v. 6.1.1 servers prerequisites: compatibility with MS Windows Server 2025
  • Update of the v. 6.1.1 update procedures
  • Troubleshooting note about a Location detection error when WPC for Windows is installed in a environment using a reverse proxy
  • update of the reports schedule procedure following the improvement of the interface
    
• WSC: add of a print file deleting procedure with or without retaining statistics
• WES: 
  • Canon: troubleshooting article about the Update IIS.bat script
  • Kyocera: update of the compatibility list: add of the TASKAlpha MZ3501ci, MZ2501ci, MZ5001ci, MZ6001ci et MZ4001ci models
• WPC for Windows: update of the configuration specifying conditions of the print file configuration for direct printing
• Tools: fix of the downloading links to the SublimText configuration files
  

• WSC: update of the procedure for creating a Xerox queue for which it is possible to apply a configuration requiring editing rights to the registry
• WES :

  • Hewlett Packard: troubleshooting article relating to the display of the Contact Book icon on the home screen of an HP device

  • WEScan Kyocera: troubleshooting note relating to the failure of OCR processing during scanning (see Troubleshooting). Troubleshooting)

  • Lexmark: update of the features table specifying the compatibility of multiserver mode (with SDK 6 and 7)

  • Sharp:

    • update of the WES installation prerequisites (manual configuration of devices to support AMX / BP-MX options)

    • troubleshooting article relating to the inoperative stapling function when job transformation (spool transformation) is activated

  • Toshiba:

    • Troubleshooting article on TopAccess "Job log data deleted" message

    • Troubleshooting article on WES uninstallation ("User is operating the panel")

  • Xerox :

    • troubleshooting article on support for the Cyrillic alphabet in WES

    • troubleshooting article about the error message IPLockout

• WPC for Windows : update of the information relating to the tags of a print queue allowing direct printing with WPC.

• Watchdoc:
  • additional information on the SHD parameter in Watchdoc's initial configuration;
  • in the installation procedures (Watchdoc Express, kernel, kernel and web site), note that since version 6.1.0.5276, the Watchdoc service starts automatically 2 minutes after the end of the installation;
  • troubleshooting article to repair the Watchdoc installation error after upgrading an MS Windows server to version 24H2 (JSE Error: XSLT transform failed);
  • updated documentation on domain management, specifying that Watchdoc automatically generates a backup of the configuration file when a server is decommissioned (SINGLEIFY command);
• WES 

  • WES profile configuration update: user account and password authentication added to all WES;

  • Konica Minolta: update of the compatibility list;
  • Lexmark: Troubleshooting article for error message Transfer unit at 0%;
• Documentation site: addition of micro-content to facilitate access to information.

• Watchdoc:

  • updated documentation on web server configuration, DSP section

  • updated documentation on certificates configuration

• WSC: updated documentation on the prerequisites for adding a driver

• WES:

  • WES profile configuration updated with a recommendation on PUK authentication mode

  • WES profile configuration update Canon, Epson, Konica Minolta, Kyocera, Lexmark, Toshiba, Xerox - Configuration of a specific entry point.

• WES Canon: update documentation on WES profile configuration - Keybord Authentication

• WES Lexmark: troubleshooting article for the error message "No server available. Please try again in a few moments. If the problem persists, please contact the administrator" on the WES.

• Watchdoc:

  • adding screenshots to the notification configuration procedure

  • addition of the Encoding (characters) parameter in the configuration of a print queue (Expert Mode section)

  • update of SQLite^® prerequisites

  • WPC for Windows: updated documentation for accessing WPC configuration and Print clients (Legacy)

  • WPC for Windows for Hewlett Packard: ‘driver print processor’ parameter added to WPC configuration

  • WRS automatic installation documentation screenshots updated

  • Update of the video Configuring a print quota

• WSC information relating to the ‘Automatic’ value for the ‘Server’ parameter in the configuration of a queue in WSC

• WES Toshiba: removal of duplicates in the list of compatible models

• Watchdoc:

  • update of the MS SQL database creation documentation

  • update of the activation of notification in the event of quota exceeded.

• Hewlett Packard WES: update of the WES installation documentation and addition of a troubleshooting article about the ‘Reinstall badge reader’ button.

• WEScan: update of the user's documentation with details about destinations and profiles changes.

• Watchdoc

  • troubleshooting article for the "Watchdoc is not responding" error message on the slaves servers after a v. 6.1.0.5221 update

  • update of the directories cache configuration

  • update of the communication delays configuration between the master and slaves serveurs in a domain in Synchronisation mode

  • update of the locations configuration and printing queues configuration displaying default queues associated to locations

• WSC

  • update of the view creation procedure in the WSC tables

  • update of the printing queue configuration in WSC

• WES

  • Epson: update of the Scan to section configuration to specify the "Contacts" feature of the Epson device use

  • Xerox: add or the Versalink C7000 model in the compatibilities list

  • update of the WES profiles configuration with the addition of a parameter to deactivate the fault tolerance parameter.

• Watchdoc :

  • update of the documentation about local database storage

  • WEScan reorganising and updating documentation

• WES

  • Hewlett-Packard: troubleshooting article for the error message "Failed to send USB data"

  • Hewlett-Packard: troubleshooting article for the error message Unable to communicate with SOAP services

  • Konica-Minolta: update of the WES profile configuration and WES installation procedures to activate the devices accounting

  • Toshiba : troubleshooting article for the error message "The remote SOAP service failed..."

• WSC: article about the Guests database configuration with details of the default PUK code configuration

• Watchdoc

  • statistics: update of the article about statistical interpretation.

  • update of the encryption activation procedure

  • correction of the Entra ID directory configuration

  • Addition of recommendations on PUK code authentication

  • Addition of recommendations for using port 5744

  • Addition of a step in the web profile presentation, enabling the profile URL to be communicated to users

• WPC

  • for Windows : update of the print queue configuration with "remote" and "tcpip" tags

  • for Chrome: add of information about the Chrome Extension configuration to avoid the error message "Bad credentials".

• Watchdoc:

  • add of information about the PUK code configuration in an LDAP directory

• WPC:

  • add of information about the WPC for Windows installation prerequisites

  • update to the article on location configuration: ability to configure a role in the default queue

  • default queue configuration procedure added

• WEScan : add of a troubleshooting article about the error message NoScanProfile

• WES Toshiba: addition of a troubleshooting article / installation requirements relating to the configuration of confidentiality (user data hidden/displayed in the Watchdoc print history)

• Watchdoc: addition of information on configuring payment via PayBox from the web profile

• WPC: addition of information on the accounting method for direct printing

• WSC:

  • update of the article about update with the updater

  • addition of an article on user auditing for cards maintenance

  • update of the article about the queues management

• WEScan: added a troubleshooting article for ordering pages in a scan

• WES Sharp: added a troubleshooting article about the ‘unable to reach the auth server’ error message'.

• Watchdoc: updated article on configuring a queue, section Sending spool files

• WES Ricoh: troubleshooting article on ghost print jobs in the queue

• WPC for Windows: added information on the maximum duration of spool retention

• Watchdoc SkyPrint: troubleshooting article on connection failure due to lack of email address

• Watchdoc :

  • added a command-line update procedure with a specific folder for backup files

  • added a procedure for restoring a previous version

• Canon WES: update of the troubleshooting article about the ASP response bufferint limit recommendation

• Watchdoc:

  • correction of Entra ID directory registration in Watchdoc documentation.

  • modification of documentation relating to the generation of a .pdf file of statistics / devices counter export

  • release notes history available online

  • add of the ICMP protocole in the Network ports matrix

• WES :

  • update of the brands compatible with the spool transformation feature list

  • Xerox WES; update of the compatibilities list

  • Ricoh WES; update of the WES manual installation procedure

  • Samsung WES: installation and initial configuration documentation available online.

• WSC: add of a troubleshooting article about the update impossible due to a not-secured package.

• Watchdoc: add of a procedure to create a PostgreSQL database

• WES Oki: installation and initial configuration documentation available online.

• Support: Connect usage procedure

• User help: changing the home page

• WPC for Windows: update of the Supported Tags in the configuration

• WES Konica Minolta WES: update of the compatibilities list

• Canon WES: Troubleshooting article on the problem of displaying the ‘My prints’ button on the device screen

• Watchdoc:

  • procedure for managing Watchdoc security profiles.

  • procedure for unenroll a card.

  • procedure for modifying the format of cards in the WES profile

  • information about the possibility of replicating the configuration of notifications relating to certificates.

• WSC:

  • troubleshooting article about the inability to install a Ricoh and Epson driver using PackageDriverExtractor.

  • article about the printing queues supervision.

• WES: addition of information relating to the activation of WES traces (for Java^® WES) when the WES profile is installed on the queue.

• WES Toshiba: installation and initial configuration documentation available online.

• Watchdoc: add of an installation prerequisite for IPP printing on Mac^®.

• Watchdoc and WPC for Windows: update of the documentation on the "My account" page and "My profile" tab relating to the integration of the identicone

• Xerox WES: add of articles in the Troubleshooting section.

• Epson WES: installation and initial configuration documentation available online.

• Watchdoc: update of the troubleshooting page

• WES Brother: installation and configuration procedure available online.

• Watchdoc: split of the certificate management procedure: Generate a certificate and Import a signed certificate and addition of the configuration of notifications relating to certificates.

• Watchdoc: updated Notifications configuration, with the option of replicating notifications on servers within a domain

• WSC: update of the documentation relating to the update of a domain with the addition of a verification action.

• WES: troubleshooting article related on "Error while starting a newformat breakdown: Invalid object name 'dbo.formatbreakdown' message

• WES: add prerequisites specific to each WES at the start of the installation procedure

• Kyocera WES: updated compatibility list (WES v2 /vs/ WES v3)

• WES Lexmark: update of the list of compatibilities list (WES v2 /vs/ WES v3)

• WES Sharp: update of the Meta directory configuration for authentication in Gallery mode (‘Remember the domain...’ box)

• WPC for Windows: addition of a troubleshooting article relating to a teleworking location detection problem.

• Watchdoc: add of the procedure Manage Watchdoc certificates

• Watchdoc: add of the procedure Manage admin rights for a group of queues

• WPC for Windows: update of the administration documentation (Spool retention parameter).

• WES: update of the documentation on authentication modes (Gallery mode compatible with Sharp WES).

• WES Canon: add of a troubleshooting article (about the configuration size when downloading the WES configuration file).

• WES Ricoh: installation and configuration procedure available online.

• WES Xerox: add of of an exception relating to the activation of EMF on Xerox universal queues.

• Watchdoc

  • system configuration documentation updated to enable replication of password encryption, now enabled by default.

• WSC

  • update of the presentation of the ‘Server supervision’ interface (addition of a column displaying the location)

  • update of the domain update procedure (failure and warning message if the name of the update package contains a space, as well as if the certificate is invalid)

  • updating the domain update procedure: the update propagation and application stages are launched from the same interface.

• WPC for Windows: updated user documentation: added the ability to reprint and delete a job from the list of print jobs.

• WES 

  • all WES: add of a troubleshooting article for the error message ‘Invalid object name“dbo.formatbreakdown”.

  • Hewlett Packard: update of the configuration of the lock section of the WES profile, enabling the WES self-certification interface to be displayed

  • Konica Minolta: updated configuration documentation about the WebDAV browser

  • Lexmark: installation and configuration procedure available online

  • Ricoh: update of the compatibilities list

  • Sharp: update of the authentication configuration document to add Gallery mode.

  • Toshiba: changes to the procedure for updating quotas.

• Watchdoc
  • add of an information about interserver database replication ("Global" box).
  • add of an information about the modification of effective rights for logged-in users and the ‘You are not authorised to access this section’ alert message.

• WSC

  • update of the Add Drivers procedure (v6.1): obligation to use DriverPackageExtractor and prerequisites for installation from a workspace other than the server.

  • information on the centralised configuration of WSC, now activated from Watchdoc.

• WES Brother: update of the Brother compatibilities list.

• WES Canon: online installation documentation (and pdf version)

• WPC for Windows - update to add the Disable ICMP parameter and add of an information about the drops in server performance due to ICMP requests.

• WPC for Windows :
  • update of the usage documentation: high-availability
  • update of the configuration documentation about the USB devices support.
  • add of a troubleshooting article (access to logs files).
• WSC : update of the domain update : note about the package validity check.
• Add of a download link to the script nedessary to the Watchdocstats base SQL maintenance plan .

• creation or an article about the Guests database management in WSC

• add of an information about unchangeable thresholds of certain Events in the Notifications presentation article

• update of the Hewlett Packard WES compatibilities list

• update of the WPC for Windows documentation with information about the Guest auhentication

• add of a WEScan Sharp troubleshootin note (loss of connection when scanning lasts longer than 30 seconds)

• update of the ScanProfilesCustomizer documentation

• update of the Watchdoc v6.1.x update documentation about the cutomized WEScan profiles

• add of a WEScan to Slack procedure article

• update of the Video tutorials page (statistics, high availability and updates within a domain)

• WES Hewlett Packard : install and configure the WES (with pdf version)

• update of the article on rights: addition of the View user's identities right to manage access to PUK codes

• add of an article about activating debugging (debug mode)

• Lexmark WES: add of a troubleshooting note about the firmware error 900.70

• Konica Minolta WES: correction of the WES profile configuration article

• update of the WES features matrix (MS Excel)  

• update of the documentation about the domain update via WSC

• add of an article about scan constraints when using ScanProfiles Customizer

• WES KM documentation on line

• add of a technical prerequisite about the "on-demand printing" of the WEScan profiles

• add of an information about notifications relating to interserver printing

• article about the add of a IPP printer on Mac^® worstations.

• add of the 6.0.0.4898 et 6.1.0.4898 versions

• add of an article about the tool ScanProfiles Customizer

• update of the documentation about the Driver Package Extractor.

• add of a troubleshooting article for the WES Konica Minolta (relay server authentication : (-1))

• update of an artilce about the SNMPv3

• update of the documentation about the WESInstallClient

• update of the registration of the Watchdoc App in MS Entra.

• adding of an information about the update of WSC in command line (quiet mode).

• adding of an article about the management of homonyms (Directory admin).

• Canon WES - adding of an article in the prior configuration (USB card reader) in WES installation.

• addition of the 'Conversion' action to the spool transformation configuration procedure. This function allows users to bypass the printing policy and impose their own printing criteria.

• information about the WPC for Windows high-availability mode

• addition of an article relating to the WPC for Windows customization procedure

• enhanced interface security (mechanism against brute force attacks and enclosure)

• addition of an article relating to the centralisation of parameters in a domain (propagation of parameters defined on the master server to the other servers).

• changes to the procedure for adding drivers to WSC

• addition of an article relating to centralisation of updates for all servers in a domain (propagation of master server updates to other servers) via WSC

• addition of Sharp WES installation procedure (html)

• new version Watchdoc and WSC v6.0.0.4884

• Watchdoc and WSC: compatibility with TLS v. 1.3 protocol

• WPC for Windows: update of the user's documentation

• WPC for Android: update of the user documentation andprerequisites

• WPC for Chrome : update of the user documentation.

• Release note Watchdoc and WSC v6.0.0.4856 and WPC for Windows v7.0.4344

• Addition of information relating to the Lifetime of the Restriction section in the print queue configuration.

• Cache information added to the interserver printing configuration. This setting allows users to authenticate to the WES to unblock their pending jobs even if the interserver database fails.

• Kyocera WES - Addition of a paragraph to the troubleshooting page, Kyocera WES section.

• Addition of a note on the application of the RGPD to the consultation and export of balance sheets.

• Addition of an "exclude a physical file" section in the WPC Watchdoc Print Client for Windows configuration.

• Update of an the WPC for Windows user documentation.

• Addition of the information about the fact that authentication is now required before you can use WDIS.

• WD Online version 6.0.4843

• Addition of a Watchdoc usage section (How do I print/scan?)

• WES HP: compatibility list updated

• Update of the filter application procedure

• WSC: create and manage security profiles

• WSC: addition of WHQL signature information when adding a driver

• WSC : addition of information relating to security against brute-force attacks

• NTLM V1 deactivation procedure

• Canon WES: troubleshooting article about authentication on ir IR-ADV.